This page covers both of our apps, published by IXBNGO on the App Store and Google Play:
- IX BN (listed as “IX BN: Compare & Get Insured”), the app for customers; and
- IX Agency (listed as “IX Agency: Manage Insurance”), the app for insurance agency staff.
You can delete your account and its associated data at any time, either from inside the app or by emailing us.
1. Deleting from within the app
This is the fastest route and takes effect immediately.
IX BN (customers)
- Open the IX BN app and sign in.
- Tap the More tab, then View Profile.
- Tap Delete Account (“Permanently remove your account”).
- Confirm when prompted. You will be asked to confirm twice, because this cannot be undone.
IX Agency (agency staff)
- Open the IX Agency app and sign in.
- Tap the Settings tab, then Privacy & Security.
- Under Account Actions, tap Delete Account.
- Confirm when prompted. This cannot be undone.
On the web, sign in at agent.ixbngo.com and open Settings, then Privacy & Security, and follow the same steps.
Once the deletion completes you are signed out automatically and your account can no longer be used to sign in.
2. If you can’t use the app
Email support@ixbngo.com from the email address registered to your account, with the subject “Delete my account”, and tell us whether the account is for IX BN or IX Agency. We use the address you write from to verify the request, so please send it from the registered address. If you cannot, tell us the registered email and we will contact you to verify your identity before deleting anything.
You can also write to us at IXBNGO Company, Unit 4, Level 2, Spg 269, Jalan Dato Ratna, Kampong Kiarong, Gadong B, Brunei Muara, BE1318, Brunei Darussalam.
3. What gets deleted
IX BN accounts. Deleting your account removes your profile and the records tied to it, including your quote requests and applications across motor, travel, and domestic helper products, your messages and notifications, and documents you uploaded in support of a quote.
IX Agency accounts. Deleting your account removes your profile, your notifications, and the quotes you prepared. Customer requests you were still handling are marked as no longer having an agent, and each customer is told so they can ask for new quotes.
4. What we may keep, and for how long
Some records cannot be removed immediately, either because Brunei law requires us to keep them or because they exist in backups that are cycled out on a fixed schedule.
| Data | Timing |
|---|---|
| Account and profile data | Removed from live systems within 30 days of deletion |
| Backup copies containing deleted data | Where backup copies exist, cycled out within 90 days |
| Records we are required to retain (for example, know-your-customer and anti-money-laundering records, and records relating to a policy that was issued) | Retained for the period required by applicable Brunei law |
IX Agency accounts also leave two agency records in place. Your agency’s credit ledger is an accounting record, so its entries are kept and continue to show your name and email address as the former agent. Your agency’s activity log keeps its entries, with you shown only as “Former agent”.
Section 9 of our Privacy Policy sets out the full retention schedule.
If you hold an active policy, deleting your IX BN account does not cancel that policy and does not delete the records held by the agency or insurer that issued it. Insurance Exchange is a marketplace, not the insurer. To cancel or ask about a policy, or to make a data request about records the agency holds, contact that agency or insurer directly.
5. Other data requests
If you would rather not delete your account, you can instead ask us to access or correct your personal information, or withdraw a consent you previously gave. Write to our Data Protection Officer at support@ixbngo.com. Your rights are described in section 10 of the Privacy Policy.
6. Contact
Email support@ixbngo.com · Phone +673 835 8383 · www.ixbngo.com