Insurance Exchange Brunei (operated via ixbngo.com) · Last updated: 8 August 2026
You can delete your Insurance Exchange account and its associated data at any time. There are two ways to do it: from inside the app, or by emailing us if you no longer have the app installed.
This is the fastest route and takes effect immediately.
Once the deletion completes you are signed out automatically and your account can no longer be used to sign in.
Email support@ixbngo.com from the email address registered to your account, with the subject “Delete my account”. We use the address you write from to verify the request, so please send it from the registered address. If you cannot, tell us the registered email and we will contact you to verify your identity before deleting anything.
You can also write to us at IXBNGO Company, Unit 4, Level 2, Spg 269, Jalan Dato Ratna, Kampong Kiarong, Gadong B, Brunei Muara, BE1318, Brunei Darussalam.
Deleting your account removes your profile and the records tied to it, including your quote requests and applications across motor, travel, and domestic helper products, your messages and notifications, and documents you uploaded in support of a quote.
Some records cannot be removed immediately, either because Brunei law requires us to keep them or because they exist in backups that are cycled out on a fixed schedule.
| Data | Timing |
|---|---|
| Account and profile data | Removed from live systems within 30 days of deletion |
| Backup copies containing deleted data | Where backup copies exist, cycled out within 90 days |
| Records we are required to retain (for example, know-your-customer and anti-money- laundering records, and records relating to a policy that was issued) | Retained for the period required by applicable Brunei law |
Section 9 of our Privacy Policy sets out the full retention schedule.
If you hold an active policy, deleting your Insurance Exchange account does not cancel that policy and does not delete the records held by the agency or insurer that issued it. Insurance Exchange is a marketplace, not the insurer. To cancel or ask about a policy, or to make a data request about records the agency holds, contact that agency or insurer directly.
If you would rather not delete your account, you can instead ask us to access or correct your personal information, or withdraw a consent you previously gave. Write to our Data Protection Officer at support@ixbngo.com. Your rights are described in section 10 of the Privacy Policy.
Email support@ixbngo.com · Phone +673 835 8383 · www.ixbngo.com